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The Free Website Company – FAQs

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GETTING STARTED

Q: How do I sign up?

A: Just fill out our short contact us form, and we’ll take it from there. No upfront cost – simple as that.

Q: What do I need to provide?

A: We will send you instructions when sign up. In short we will need your logo, branding colours (if any), text for each page, and any images you’d like us to use. If you don’t have them, we can help source stock images or write content for you.

GENERAL

Q: What is The Free Website Company?

A: We create professionally designed websites for small UK businesses – with no upfront cost for your first 4 pages. You just pay a simple monthly fee of £49.95.


Q: Is it really free to get started?

A: Yes! Your website's first 4 pages – Homepage, About Us, Services, and Contact – come with

no upfront charge

. You only pay the monthly £49.95 subscription.


Q: Who is this service for?

A: It's ideal for sole traders, local service providers, tradespeople, and small businesses who need a modern, effective website without the usual large setup cost.


Q: How long does it take to go live?

A: Most sites are live within 7–14 days once we’ve got your content and branding. If you’re ready, we’re quick!

WEBSITE FEATURES

Q: What pages are included for free?

A: Your site includes:

  • Homepage

  • About Us

  • Services

  • Contact Us


Q: Can I add extra pages?

A: Yes. Additional pages are just £50 each upfront, and they’re included in your monthly hosting.


Q: Can I update the website myself?

A: This is a managed service. We handle updates for you – just send us the text or images you want changed.


Q: Do I own the website?

A: After 12 months, the site is yours to keep if you wish to leave, although you must give us two months notice. Before that, an early exit fee of £600 applies.


Q: Is the site mobile-friendly?
A: Absolutely – all our sites are responsive and look great on phones, tablets, and desktops.

MONTHLY SERVICE & SUPPORT

Q: What does the £49.95/month cover?

A: It includes:

  • Hosting

  • SSL security

  • Up to 30 minutes of updates/month

  • Ongoing platform maintenance

  • Basic performance monitoring

  • Email support


Q: What if I need more updates?

A: No problem – extra time is charged at:

£75/hour or £37.50 for 30 minutes


Q: Do unused update minutes roll over?

A: No – your 30 minutes are renewed each month but do not roll over.

DOMAINS & EMAILS

Q: Do you provide a domain name?

A: You can use your own domain, or we can register a domain for you at a small extra cost. Domain costs are not included in the free package.


Q: Do you provide email accounts?

A: No, but we can recommend reliable email hosting options, such as Google Workspace or Microsoft 365.

DESIGN & CONTENT

Q: Are the websites templated?

A: Yes, we use professionally designed templates to keep costs low – but each site is customised with your brand colours, text, and images.

Q: Do you provide the content?

A: You can supply your own text and images, or we can help write it for an extra fee.


Q: Can I change my design later?

A: Minor design tweaks are fine but are not covered in the monthly fee. Full redesigns will involve additional charges depending on the scope.

CONTRACTS & CANCELLATION

Q: Is there a contract?

A: Yes. There’s a 12-month minimum term. After that, you just need to give 2 months' notice to leave.


Q: What if I leave early?

A: If you cancel before 12 months, there’s a £600 early exit fee to cover the setup cost we absorbed.


Q: What happens if I stop paying?

If you miss three consecutive monthly payments, we will temporarily suspend your website and reach out to help resolve things.

If you cancel within the first 12 months, a £600 early exit fee applies to cover the cost of the website we provided up front. If this fee is not paid, we may take appropriate steps to recover the amount owed, in accordance with UK law.

After your initial 12-month term, you're free to cancel at any time by giving two months’ written notice. No exit fee applies after the first year – just the notice period.

We're always here to help, and we aim to resolve any issues fairly and professionally before anything escalates.

TECHNICAL STUFF

Q: Is SEO included?

A: Basic on-page SEO is included for the 4 main pages. If you need advanced SEO or location-based pages, we can quote separately.


Q: Can I connect my website to Google Analytics or Facebook Pixel?

A: Yes, we’ll connect your tracking tools if you provide the codes.


Q: Can I integrate with booking systems or other tools?

A: We can offer these tools via our CRM upgrade path. Please contact us for more details